Frequently Asked Questions

1. Open the Fizgig App
2. Click Login
3. Select Gmail, Apple ID, or Signup
4. Click “Continue” on the popup screen
5. You should now see the home screen

1. Click on Profile
2. Please start by selecting an Image from your phone library
3. Enter your Full Name
4. Enter your DOB
5. Enter your Address
6. Enter your contact number
7. Enter additional information you (optional)
8. Then click save

1. Click on Profile
2. Select My Pets
3. Select animal type
4. If not available, manually enter the animal type in the “other type” text box
5. Click next
6. Enter Pet’s Name, Gender, Breed, Age, and image
7. Click next
8. Under Pet Details – Use a slider to indicate if your pet is relaxed or active, Quiet or Talkative. Nervous or Friendly
9. Enter a brief description of your pet if applicable
10. Under Vet Information, enter Vet’s Name and telephone number
11. Click add

1. On the home page, select search pet-sitter
2. Click Near me
3. Select a sitter
4. Hit the filter icon at the top right home screen
5. Select Category
6. Enter Location
7. Choose the distance
8. Select Dates
9. Choose the Price Range
10. Select “Show Results”

1. Select Pet Sitter on the Home screen
2. Click “Request Services”
3. Select the service
4. Click Next
5. Select Pet; If none, add your Pet
6. Choose the service date
7. Verify contact name, add your number, location, and a note to the sitter (optional but recommended)
8. Click Send Request

1. Go to the homepage
2. Select the chat icon
3. Write a message to Pet Sitter
4. Click “Send”

1. Go to Activities
2. Review past and active orders

1. Go to Activities
2. Select “Past Orders”
3. Open “Past Orders”

1. Go to Activities
2. Review past orders
3. Select the most recent past order
4. Click “Provide Feedback”
5. Select a star from 1-5
6. Enter a comment in the textbox
7. Click “Submit”

1. Go to your profile
2. Select “Payment and Promos”
3. Click “Add Payment Method”
4. Enter card information
5. Click “Save Card”

Stripe will charge your card at the time of booking, similar to LYFT and UBER. You will see an authorization hold for the transaction, which will drop off within 3-5 business days. Processing times may vary depending on your bank.
Your funds are stored in an escrow account where both you and your sitter will see the said funds. The sitter will not have access to the funds unless you release payment which may take up to two days after the service is complete.
If a provider does not accept your request, any processing charges will be dropped from your bank account.
Important: Never pay your pet sitter or dog walker by cash or check—this can expose you to fraud and make your bookings ineligible for support.

At Fizgig, we understand the true meaning of safety and are vocal in our actions to ensure that you and your pet are always treated with dignity and respect.
We are tirelessly working to offer services that ensure your peace of mind and your pet’s safety.

1. Exhaustive sitter profiles with verified reviews and testimonials by pet parents like you
2. The Fizgig assurance for every service booked
3. Secure, safe, and convenient online payments via Stripe
4. General background check for every sitter and dog walker
5. A pet-focused support team that is on your side around the clock
6. Innovative asynchronous pet care educational opportunities for sitters

At Fizgig, we know that security is of the utmost importance for you, your pet, and our sitters. As an ecosystem built around care and support for everyone, we continually improve our website and mobile app by staying abreast of technological advances in the industry. We are driven by the fact that we all need to play an active role in securing what matters the most to us. We kindly ask that you stay vigilant to unusual messages or requests.

If you notice any security or privacy issues on your Fizgig account, please email us at security@fizgigapp.com or use our in-app helpdesk support link in the profile screen.

1. Go to your profile
2. Click “Become a Pet Sitter”
3. Select “Continue”
4. Select services you would like to provide to Pet owners
5. Set a price for the services you will provide (please review pricing guidelines)
6. Select the number of pets you can supervise
7. Enter the pet weight requirements for pets you can supervise
8. Select your accommodations
9. Choose a profile image
10. Enter personal Information and click “Submit”
11. Once you are approved, your services will be visible in the Fizgig marketplace, and pet owners will be able to connect with you.

• Pet Boarding Pet overnight stays at the Pet Sitter’s house

• House Sitting The Pet Sitter supervises pet at the owner’s place of residence

• Pet Day Care Your Pet is dropped-off at the sitter’s residence in the morning and picked up in the evening

• Pet-walking Pet Sitters walk the owner’s pet around the neighborhood for 30 – 60 minutes

• Drop-In Visits Sitters stop by the owner’s residence to feed and play with a pet

Fizgig was developed with pets in mind. Our platform creates a unique ecosystem for pet lovers to connect with the ones they care for the most – Pets. As we continue to innovate and optimize our app, the service fees below will allow us to keep our platform running smoothly.

Bookings	Service Fees
Under $500	15%
Above $500	10%

  As you build your book of business, we consider these fees to play an integral role in providing ongoing support, the introduction of educational material, and 24/7 customer care support. These fees also help our sitters cover the cost of background checks, payment processing, and promotions on Fizgig.

While Fizgig has liability insurance to help protect owners and Pet Sitters alike, we encourage our sitters to secure additional insurance.